Matcha Key Caps

1. What is a mechanical keyboard?

Answer: A mechanical keyboard uses individual mechanical switches to register key presses. Unlike traditional membrane keyboards, each key on a mechanical keyboard has its own switch, providing a more durable, comfortable, and precise typing experience.

2. What is the difference between a mechanical keyboard and a membrane keyboard?

Answer: A mechanical keyboard uses physical mechanical switches to respond to key presses, while a membrane keyboard uses flexible membranes. In terms of feel, mechanical keyboards provide clearer feedback and higher durability, whereas membrane keyboards are generally lighter and less expensive.

3. What are keyboard switch types (such as Cherry MX, Gateron, etc.)?

Answer: Keyboard switches are the core components that determine the feel and sound of the keyboard. Common mechanical switches include Cherry MX (such as Red, Blue, Brown switches), Gateron, and Kailh. Different switch types affect keypress feel, feedback, and noise. For example, Red switches are quieter with a short travel distance, making them ideal for gaming, while Blue switches have a distinct click and tactile feedback, making them suitable for typing.

4. What is RGB backlighting?

Answer: RGB backlighting refers to each key on the keyboard having its own backlight, which can display multiple colors. Users can customize different lighting effects and colors through software, creating a personalized look for the keyboard.

• Shipping Information:

We currently offer global shipping, excluding certain countries such as Brazil, India, and a few others. As long as a valid shipping address is provided, you can place an order, and we will ship it to your location. Orders are typically processed within 1-2 business days after payment confirmation. Shipping costs are calculated based on your location and the weight of the items in your order, and these costs will be displayed during checkout.

• Delivery Time:

The estimated delivery time for your order depends on your location and the shipping method chosen. For standard shipping, you can expect delivery within 7-15 business days. We also offer expedited shipping options for faster delivery if you need your order sooner. Please note that delivery times may vary depending on the carrier and other factors.

• Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. This tracking number can be used to monitor the status of your order on our website or the carrier's tracking page. If you encounter any issues with tracking, please contact our customer service team, and we will assist you in resolving the issue.

• Shipping Restrictions:

Please note that we do not ship to P.O. boxes or APO/FPO addresses. Although we offer international shipping, there are certain countries (such as Brazil and India) that we are currently unable to ship to due to logistical or regulatory reasons. If you are able to enter a valid address during checkout, we will be able to process and ship your order without issue.

• Delivery Issues:

If there are any issues with your delivery or if you have concerns about your order's status, please contact our customer service team at support@zornher.com. We will investigate any delivery issues and work with you to resolve them as quickly as possible.

• Shipping Updates:

We are committed to providing timely and efficient delivery. In case of any delays, we will promptly notify customers via email with updates on the status of their shipment. Our team will keep you informed if there are any significant changes or delays during transit.

• Returns & Refunds:

For detailed information about returns and refunds, please refer to our Returns Policy page. If your order arrives damaged or if there is an issue with your product, we will assist you with returns and processing a refund according to our policy.

• Contact Information:

If you have any further questions or need assistance regarding shipping, delivery, or any other concerns, please feel free to reach out to our customer service team at support@zornher.com. We are here to help and ensure a smooth shopping experience for you.

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Note: Shipping and delivery policies are subject to change. For the most up-to-date information, please refer to this page.

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Driver Downloads
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Welcome to our driver download page. Please choose the appropriate driver for your device model.

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【ZH980 Driver】
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Please download the Windows driver for ZH980:

1. [Download ZH980 Windows Driver (EXE)](【Click to download the driver】)

Installation Steps:
1. Download the driver.
2. Run the installer and follow the on-screen instructions.
3. Once installed, restart your computer to ensure the driver is activated.

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【ZH870 Driver】
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Please download the Windows driver for ZH870:

1. [Download ZH870 Windows Driver (EXE)](【Click to download the driver】)

Installation Steps:
1. Download the driver.
2. Run the installer and follow the on-screen instructions.
3. Once installed, restart your computer to ensure the driver is activated.