FAQs

Frequently Asked Questions

Do you ship internationally?

Yes. ZORNHER ships to supported destinations worldwide, including India. Available destinations are shown at checkout. We cannot deliver to P.O. boxes or APO/FPO addresses.

How long does delivery take?

Orders are normally processed within 1–2 business days. Estimated standard delivery is 7–15 business days after shipment. Delivery estimates may vary because of carrier delays, remote destinations, weather, or customs processing.

Will I need to pay import duties or taxes when my order arrives?

No. All applicable import duties and taxes are included in the total shown and paid at checkout for every supported destination. If a carrier requests an unexpected customs payment, contact support@zornher.com before paying it.

How can I track my order?

We will email a tracking number after shipment. Tracking updates may take 2–5 business days to appear after dispatch. You can also use the Track Your Order link on our website.

Can I cancel my order or change the shipping address?

You may request cancellation or an address change before shipment by contacting us as soon as possible. We will make reasonable efforts, but cannot guarantee changes after processing or fulfillment begins.

Can I return a product?

Yes. You may request a return within 30 days after receiving your order. Sale and promotional items may also be returned if they meet the return conditions. Contact us before sending anything back and see our Refund & Return Policy for full details.

What should I do if my item is damaged, defective, or incorrect?

Contact us within 7 days after receiving the order. Include your order number and clear photos or video of the product, packaging, shipping label, and issue.

How long is the warranty?

ZORNHER products purchased from zornher.com include a 12-month limited warranty from the date of delivery. See our Warranty Policy for details.

What is the current multi-buy promotion?

Buy 2, get free shipping | Buy 3, get 15% off. Promotion eligibility and the result shown at checkout apply.

Where can I download drivers and manuals?

Use the Drivers & Downloads and User Manual links in the Support menu. Confirm the exact model before installing software or importing a configuration file.

How do I contact ZORNHER?

Email support@zornher.com. Our normal response time is 1–2 business days.