Refund Policy

Refund & Return Policy

30-Day Returns

You may request a return within 30 days after receiving your order. Items must be unused, in the condition received, and include all accessories, original packaging, and proof of purchase. Sale and promotional items may be returned under the same conditions. Gift cards and custom-made products cannot be returned unless defective, damaged, or incorrect.

Starting a Return

Contact support@zornher.com with your order number and reason before returning anything. We normally reply within 1–2 business days. Returns sent without approval may not be accepted. Once approved, we will provide current return instructions and the return address.

Damaged, Defective, or Incorrect Items

Contact us within 7 days after receiving a damaged, defective, or incorrect item. Include your order number and clear photos or video. After verification, ZORNHER may provide replacement parts, replacement, repair, or refund. We cover approved return shipping when the issue was caused by us.

Change-of-Mind Returns

For a return unrelated to a defect, damage, or incorrect item, the customer pays return shipping. The original shipping charge, if any, is not refundable. No restocking fee applies to an approved return that meets this policy.

Cancellations and Address Changes

You may request cancellation or an address change before shipment. Contact us as soon as possible. We will make reasonable efforts, but cannot guarantee changes after processing or fulfillment begins. After shipment, the normal return process applies.

Exchanges

For a different item, return the original after approval and place a new order. For an incorrect or defective item, contact us within 7 days of delivery.

EU Cooling-Off Period

Orders delivered to the European Union may be cancelled or returned within 14 days without giving a reason, in addition to any more favorable rights under this policy. Mandatory consumer rights are not affected.

Refunds

We will notify you after inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your provider may need additional processing time. Contact us if more than 15 business days have passed since approval.

Import Duties and Taxes

All applicable import duties and taxes are included in the amount shown and paid at checkout. No additional import duties or taxes should be due upon delivery. If a carrier requests an unexpected customs payment, contact us before paying it.

Contact

Email: support@zornher.com
Normal response time: 1–2 business days.