Privacy Policy

Last updated: August 29, 2026

This Privacy Policy explains how ZORNHER (“ZORNHER,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit zornher.com, purchase our products, contact us, or otherwise use our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” means a customer, website visitor, or other person whose personal information we process. ZORNHER operates this online store. Shopify provides the ecommerce platform that enables us to offer the Services.

Personal Information We Collect

Depending on how you interact with the Services, we may collect:

Contact information: name, email address, telephone number, billing address, and shipping address.
Order and transaction information: products purchased, order history, payment confirmation, delivery details, returns, refunds, and customer-service records. Payment-card details are processed by our payment providers and are not stored directly by ZORNHER.
Account information: login details, saved preferences, and account activity.
Device and usage information: IP address, browser and device type, operating system, pages viewed, referring URLs, interactions with the Site, and cookie or similar-technology identifiers.
Marketing information: email or advertising preferences and interactions with our campaigns.
Information you provide: messages, reviews, survey responses, photos, videos, warranty evidence, and other information submitted to customer support.

How We Collect Information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers such as Shopify, payment processors, shipping carriers, fraud-prevention providers, analytics providers, advertising partners, and customer-support tools.

How We Use Personal Information

Process payments, fulfill and deliver orders, provide tracking, and administer returns, refunds, and warranty claims.
Create and manage customer accounts.
Respond to questions and provide customer support.
Operate, maintain, secure, troubleshoot, and improve the Services.
Detect and prevent fraud, abuse, security incidents, and unlawful activity.
Send transactional messages and, where permitted, marketing communications.
Measure Site performance and personalize content or advertising where permitted.
Comply with legal obligations and enforce our agreements and policies.

Where required by law, we rely on an appropriate legal basis, including performance of a contract, compliance with legal obligations, our legitimate interests, or your consent.

Cookies and Similar Technologies

We and our service providers use cookies, pixels, local storage, and similar technologies to operate the Site, remember preferences, understand usage, prevent fraud, and support analytics and advertising. You can manage available choices through our cookie banner or your browser settings. Blocking some cookies may prevent parts of the Site from working correctly. For information about cookies used by Shopify, see Shopify’s Cookie Policy.

How We Disclose Personal Information

We may disclose personal information to Shopify and providers that host or support our store; payment processors, fraud-prevention providers, fulfillment partners, warehouses, shipping carriers, and customs providers; analytics, advertising, email, reviews, affiliate, and customer-support providers; professional advisers and authorities where required by law; and a purchaser or successor in connection with a business transaction.

We do not sell personal information for money. Certain disclosures for targeted advertising may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws. Where applicable, you may opt out through available privacy or cookie controls or by contacting us.

Third-Party Websites and Services

The Services may link to websites or platforms operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for their content, security, or privacy practices.

International Data Transfers

Your personal information may be processed in countries other than the country where you live, including where Shopify and our service providers operate. Where required, we use recognized safeguards for international transfers.

Data Retention

We retain personal information only for as long as reasonably necessary to provide the Services, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal, tax, accounting, and regulatory requirements. Retention periods vary according to the type of information and applicable obligations.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no security method or Internet transmission is completely secure. Please do not send sensitive payment or identity information through unsecured channels.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information; restrict or object to certain processing; withdraw consent; opt out of targeted advertising or certain disclosures; and appeal a decision regarding a privacy request. These rights may be subject to legal exceptions.

To exercise a privacy right, email support@zornher.com. We may need to verify your identity before completing a request. You may also use the unsubscribe link in marketing emails. Opting out of marketing does not stop necessary order or service messages.

Children’s Privacy

The Services are not intended for children under 16, and we do not knowingly collect personal information from children. A parent or guardian who believes a child has provided personal information may contact us to request deletion.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. We will post the revised version on this page and update the “Last updated” date.

Contact Us

For privacy questions, requests, or concerns, please contact us at support@zornher.com. Our normal response time is 1–2 business days.

ZORNHER is operated by Guangzhou Shengxing Electronics Co., Ltd. (广州晟星电子有限公司), trading as ZORNHER.

Legal entity: Guangzhou Shengxing Electronics Co., Ltd.
Business address: Room 201, No. 3 Lingshan East Road, Tianhe District, Guangzhou, Guangdong 510000, China
Email: support@zornher.com

For the purposes of applicable data protection laws, Guangzhou Shengxing Electronics Co., Ltd. is the controller of your personal information.