Accessory replacement

𝗗𝗼 𝘆𝗼𝘂 𝘀𝗵𝗶𝗽 𝗼𝘃𝗲𝗿𝘀𝗲𝗮𝘀 ?

Yes, sure, we ship to a lot of countries, you can check that on our website by going to the checkout and searching for that country in our list. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

𝙃𝙤𝙬 𝙡𝙤𝙣𝙜 𝙬𝙞𝙡𝙡 𝙞𝙩 𝙩𝙖𝙠𝙚 𝙩𝙤 𝙜𝙚𝙩 𝙢𝙮 𝙤𝙧𝙙𝙚𝙧?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

𝙒𝙝𝙖𝙩 𝙨𝙝𝙞𝙥𝙥𝙞𝙣𝙜 𝙘𝙖𝙧𝙧𝙞𝙚𝙧𝙨 𝙙𝙤 𝙮𝙤𝙪 𝙪𝙨𝙚?

We use all major carriers, and local courier partners. (USPS , Yedel)

𝘾𝙖𝙣 𝙄 𝙧𝙚𝙩𝙪𝙧𝙣 𝙢𝙮 𝙥𝙧𝙤𝙙𝙪𝙘𝙩?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at support@zornher.com , we’ll take you through the process.

𝐖𝐡𝐞𝐫𝐞 𝐜𝐚𝐧 𝐈 𝐛𝐮𝐲 𝐲𝐨𝐮𝐫 𝐤𝐞𝐲𝐛𝐨𝐚𝐫𝐝𝐬 𝐚𝐧𝐝 𝐚𝐜𝐜𝐞𝐬𝐬𝐨𝐫𝐢𝐞𝐬?

You can purchase directly from our website at https://zornher.com/

𝐃𝐨 𝐲𝐨𝐮 𝐬𝐞𝐥𝐥 𝐫𝐞𝐩𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐩𝐚𝐫𝐭𝐬?

Yes, we offer replacement keycaps and switches on our website.

What is the purpose of mandatory 3DS verification at checkout?

We've recently encountered some fraudulent orders, so we need to verify that the payment card you're using belongs to you. This is a way to protect your account balance – no need to worry!

• Shipping method：
We ship directly from China to you via express delivery, which may use air or sea freight. Your package will undergo customs clearance, but rest assured, we’ll ensure it arrives as quickly and safely as possible.

• Shipping fee：

As this is an international shipment, to ensure guaranteed delivery quality and timeliness, the prices of some products do not include shipping costs. Additional freight charges will apply. We appreciate your understanding.

• Shipping Information:

We currently offer global shipping, excluding certain countries such as Brazil, India, and a few others. As long as a valid shipping address is provided, you can place an order, and we will ship it to your location. Orders are typically processed within 1-2 business days after payment confirmation. Shipping costs are calculated based on your location and the weight of the items in your order, and these costs will be displayed during checkout.

• Delivery Time:

The estimated delivery time for your order depends on your location and the shipping method chosen. For standard shipping, you can expect delivery within 7-15 business days. We also offer expedited shipping options for faster delivery if you need your order sooner. Please note that delivery times may vary depending on the carrier and other factors.

• Order Tracking:

Once your order has been shipped, you will receive a tracking number via email. This tracking number can be used to monitor the status of your order on our website or the carrier's tracking page. If you encounter any issues with tracking, please contact our customer service team, and we will assist you in resolving the issue.

• Shipping Restrictions:

Please note that we do not ship to P.O. boxes or APO/FPO addresses. Although we offer international shipping, there are certain countries (such as Brazil and India) that we are currently unable to ship to due to logistical or regulatory reasons. If you are able to enter a valid address during checkout, we will be able to process and ship your order without issue.

• Delivery Issues:

If there are any issues with your delivery or if you have concerns about your order's status, please contact our customer service team at support@zornher.com. We will investigate any delivery issues and work with you to resolve them as quickly as possible.

• Shipping Updates:

We are committed to providing timely and efficient delivery. In case of any delays, we will promptly notify customers via email with updates on the status of their shipment. Our team will keep you informed if there are any significant changes or delays during transit.

• Returns & Refunds:

For detailed information about returns and refunds, please refer to our Returns Policy page. If your order arrives damaged or if there is an issue with your product, we will assist you with returns and processing a refund according to our policy.

• Contact Information:

If you have any further questions or need assistance regarding shipping, delivery, or any other concerns, please feel free to reach out to our customer service team at support@zornher.com. We are here to help and ensure a smooth shopping experience for you.

Note: Shipping and delivery policies are subject to change. For the most up-to-date information, please refer to this page.

Accessory replacement

• Shipping fee：

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